Incident impacting Scans

All scans are getting started and processed as usual and the system is working normally.

During the weekend all scans seem to have started as planned. We are monitoring the system to ensure it stays stable and investigating if there are any scans that have unprocessed results.

We have determined that a set of scans with a large amount of results are using up the full capacity and by that throttling other scans. To remediate this, we have dedicated a pool of resources for tasks like starting scans.

This means that during the weekend, processing results will be delayed, but scans should start without much of a delay.

We will keep this incident open and post updates as we make progress with the remediation process.

We see increased latency when starting and processing scans again.

The queued scans have been processed over night and the queue looks stable now. We continue to monitor the system to ensure scans are processed in a timely manner.

We have taken actions to restore the system to working order. Our team will continue to monitor the health of our systems to make sure that the solution is working as intended.

For any urgent matters, contact support@holmsecurity.com.

We are still investigating the root-cause of this incident and are planning actions to improve the situation until we resolved the issue.

We are currently investigating an issue with the processing of scans.

For any urgent matters, contact support@holmsecurity.com.