Incident impacting Scanner Appliances running on Hyper-V

We have isolated the issue and applied a verified solution to remediate the incident. Our team will continue to monitor the health of our systems to make sure that the solution is working as intended.

This incident will be closed within 48h once we have confirmed that everything is back to normal.

For any urgent matters, contact support@holmsecurity.com.

Technicians have identified an issue affecting upgrades on certain Hyper-V environments. A fix has been developed and is now undergoing testing. Once validated, it will be released and applied to all affected appliances. In the meantime, Hyper-V scanner appliances will remain on the previous stable version. Appliances that are currently offline will remain offline until the fix is in place.

We have identified an issue preventing Hyper-V scanner appliances from upgrading to revision 3.17.0. To maintain stability, all appliances will remain on the previous version while our technicians work on a fix. A new release including the correction will be made available soon. No customer action is required at this time.

For any urgent matters, contact support@holmsecurity.com.